Before you open an account or place a transaction through k399, these terms set out exactly what we expect from you and what you can expect from us. Access to the platform and use of wallet options including Nagad, Rocket and Upay is subject to these conditions, alongside the laws and eligible-region requirements that apply where you are.
Applies to all k399 accounts
Nagad, Rocket, Upay covered
Jurisdiction-dependent access
Updated terms shown at login
POLICY FOUNDATIONS
How These Terms Apply to Your k399 Account
These terms form the full agreement between you and k399 from the moment you complete registration. They govern every action on the platform: account creation, wallet deposits using Nagad, Rocket or Upay, game sessions, transaction records and any support interaction you initiate. By continuing past the registration screen you confirm that you have read and accepted them in full. We update these terms when our operating conditions or service structure changes. The version in effect on the date of any transaction or account event is the version that applies to that event. Where a change materially affects your rights, we notify you through the account dashboard before the change takes effect. Continued use after that notice is treated as acceptance. Access to k399 and the services described here depends entirely on your local law and the eligible regions we are able to serve at any given time. We do not make representations about legality in your specific location — that determination rests with you. If local law restricts or prohibits your participation, these terms do not override that restriction and you remain responsible for compliance with applicable rules where you are located.
Nagad
Nagad wallet deposits and withdrawals are subject to the transaction limits and verification steps shown in your account at the time of the request.
Rocket
Rocket transfers follow the same account-verification flow. The current limits and any applicable conditions are displayed within your wallet panel after login.
Upay
Upay is available as a deposit route where your account region permits. Eligibility and applicable conditions are confirmed in the payment section of your account.
Account Dashboard
The current state of any term, limit or policy condition that affects your account is shown in your account dashboard after login, not in static external documents.
WHAT IS COVERED
Where These Terms Apply and What They Cover
Not every part of the k399 experience falls under this single document. Understanding what is inside and outside the scope of these terms helps you know where to look when a question comes up. The four areas below draw that line clearly so you are not left guessing.
Account Access
These terms fully govern how your k399 account is created, verified, suspended or closed. This includes login credentials, identity checks and any access restriction we apply under our operating conditions or in response to a breach of these terms.
Transactions
All wallet movements — deposits via Nagad, Rocket or Upay, game session stakes and any withdrawal request — are covered. The specific limits and steps for each route are shown in the payment section of your account, and those figures are part of this agreement.
Site Content
Game content, odds displayed in the sportsbook, promotional material shown on the platform and any communication we send you through the account system are all subject to these terms. We may update or remove content at any time without prior notice.
Third-Party Services
External services — including the mobile wallet networks that power Nagad, Rocket and Upay, and the studios that supply game content — operate under their own separate terms. We are not responsible for third-party policies, downtime or decisions made by those providers independently of k399.
YOUR PRACTICAL RIGHTS
Actions Available to You Under These Terms
These terms are not one-directional. You hold several practical rights that you can act on at any point during your account lifecycle. Your transaction history — every deposit, stake and withdrawal, including those made through Nagad, Rocket and Upay — is recorded and accessible from the wallet section of your account after login. You do not need to contact support to view it; the record is there whenever you need it. If your account details are incorrect, you can update most fields directly in account settings. For changes that require identity verification — such as a name correction — the process and the documents we need are listed in the settings screen itself. Where you believe a transaction record or account balance is wrong, raising a query through the support channel is the correct first step. We review and respond to those queries in the order they are received. You also have the right to request account closure at any time; the steps for that are shown in your account settings under the closure option.
Review Your Records
Your full transaction history is available in the wallet section after login. Every Nagad, Rocket and Upay movement is logged with a timestamp and reference number you can check against your own mobile wallet history.
Correct Account Details
Standard contact and preference fields can be edited directly in your account settings. Fields that affect identity verification show the required document steps in-screen so you know exactly what to submit.
Raise a Query
If a balance, transaction or account decision looks wrong, contact our support team through the live chat or email channel. We acknowledge queries and work through them in sequence — no query is dismissed without a response.
Request Account Closure
You can request closure of your k399 account at any time. The option is in your account settings. Any remaining wallet balance is processed according to the withdrawal conditions in effect at the time of closure.
REACH OUR TEAM
Contact Paths for Terms Questions
If any part of these terms raises a question you cannot resolve through the account dashboard, our support team is available through the channels below. Have your account reference ready — it speeds up the process on our end and means we can pull the relevant transaction or account record without asking you to repeat information.
Live Chat
The live chat button is visible on every page once you are logged in. Use it for urgent account or transaction questions related to these terms. Responses come from the same team that handles account reviews.
Email Support
For written queries — for example, a formal request to correct a record or a question about how a specific clause applies to your account — email is the appropriate channel. The address is shown in your account settings under the support section.
Account Dashboard
Before contacting support, check your account dashboard. The current version of these terms, your transaction log and any active notices we have sent you are all accessible there without waiting for a reply.
HOW WE HANDLE THIS
Data, Security and Policy Maintenance at k399
These terms sit alongside our data and account-security practices, which are designed to keep your information accurate and your wallet activity attributable only to you. Account credentials are stored in encrypted form; wallet transactions through Nagad, Rocket and Upay are recorded with reference IDs that you can match against your own mobile wallet statements. We do not share account data with third parties outside the operational requirements described in the privacy policy, which is linked from your account dashboard.
Cookie and Session Handling
We use session cookies to keep you logged in across the mobile browser and to maintain your wallet state between pages. You can adjust cookie preferences through your browser settings, though disabling session cookies will affect account functionality during that session.
Account Security
Access to your account is controlled by your login credentials. If you suspect unauthorised access, use the account settings to change your password immediately and contact support through live chat. We act on security reports without delay.
Data Retention
Transaction records and account data are retained for the period required under our operating conditions. After account closure, data is held for the retention period and then removed from active systems in line with the privacy policy shown in your dashboard.
Policy Change Requests
If you want to understand how a specific clause applies to you, or request a correction to data we hold, the email support channel is the right path. We confirm receipt of all written requests and provide a response that addresses the specific point raised.
COMMON TERM QUERIES
Frequently Asked Questions About These Terms
The questions below reflect what account holders most often ask when reading through these terms for the first time. If your question is not here, the account dashboard or the support team can provide a direct answer.
Do these terms apply to all payment methods including Nagad, Rocket and Upay?
Yes. All wallet activity on k399 — including deposits and withdrawals through Nagad, Rocket and Upay — falls under these terms. The specific limits and verification steps for each method are shown in your account's payment section at the time of the transaction.
What happens if local law in Bangladesh restricts my access to k399?
Access to k399 depends on your local law and the eligible regions we serve. These terms do not override any legal restriction that applies where you are located. If local regulations affect your eligibility, you remain responsible for complying with those rules. We do not make legal determinations on your behalf.
How will I know if the terms have been updated?
When we make a material change to these terms, we place a notice in your account dashboard before the change takes effect. Continuing to use the account after that notice is accepted as agreement to the updated terms. The current version is always accessible from your dashboard.
Can I see my full transaction history if I have a dispute?
Your complete transaction record — every deposit, stake and withdrawal, including Nagad, Rocket and Upay movements — is available in your account's wallet section after login. Each entry carries a timestamp and reference number. For a dispute, raise a query through live chat or email with the relevant reference.
How do I request a correction to my account details?
Standard profile fields can be edited directly in account settings. Fields tied to identity verification list the required documents in-screen. For data corrections that cannot be made self-service, contact us by email through the address shown in your account settings under the support section.
What are the steps if I want to close my k399 account?
The account closure option is in your account settings. Any wallet balance remaining at the time of closure is handled under the withdrawal conditions in effect on that date. Once you submit the closure request, our team processes it and confirms completion through the email address on your account.
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