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This page answers every money operation on your k399 account — from your first deposit through to a withdrawal back to your local wallet. We support Nagad, Rocket and Upay as the primary deposit and payout rails for Bangladesh, and each one sits inside the Banking section of your account once you log in.
Your deposit and withdrawal options at k399 are built around the mobile wallets Bangladeshi account holders already use day to day. Nagad, Rocket and Upay are the three verified rails — each connects directly to the Banking counter inside your account without any third-party redirect. Bank Transfer is also available for those who prefer to move funds from a personal account rather than a mobile wallet.
Add funds directly from your Nagad wallet via the Banking counter in your account. Nagad is one of the most-used mobile payment services in Bangladesh, and the connection at k399 is handled inside your account without leaving the page.
Rocket deposits go through the same Banking tab as Nagad. Select Rocket, enter the amount shown in the deposit field, and confirm from your Rocket app. The method also supports withdrawals back to the same Rocket number on your account.
Upay is available as a third mobile wallet option. Choose it from the payment selector, follow the on-screen amount and reference fields, and complete the confirmation step in your Upay app before returning to your k399 account.
Bank Transfer is for account holders who prefer moving funds from a registered bank account. The Bank Transfer option appears in the Banking tab for eligible accounts; the routing details shown there are unique to your account session.
After any deposit or withdrawal, two records exist: one in your mobile wallet app and one in your k399 transaction history. Keeping these aligned matters most when a deposit shows on your Nagad or Rocket statement but does not yet appear on your account balance. The four details below are what you need to cross-check.
Every k399 banking transaction generates a unique reference number visible in Transaction History. Copy this number from your account before contacting support — it is the fastest way to locate the specific deposit or withdrawal on our end.
Each transaction carries one of three status labels: Pending, Completed or Rejected. Pending means the payment is still being matched. Completed means the amount has moved. Rejected means the transaction did not go through and the funds were not debited from your wallet.
Your full transaction history is under Account, then Transaction History. Each entry shows the method used, the amount, the timestamp and the reference number. This log is your primary record — check it before raising a support query about a missing balance.
Save your wallet confirmation screenshot immediately after any transfer. For Nagad and Rocket, the app generates a transaction ID that stays in your message history. That ID, paired with your k399 reference number, is the evidence our support team needs to resolve any mismatch.
Account security on the banking side comes down to four practical controls — domain checks, identity verification, wallet ownership matching and a clear support path. None of these are background processes you have to take on faith: each one has a visible step in your account that you can check yourself.
Always access k399 through k399. The banking counter only operates on the verified domain — if the URL in your address bar differs, do not enter wallet details. Bookmark the correct address so you are not redirected by an unverified link.
Completing the verification step in your profile settings links your real identity to your account. This protects your balance — only a verified account holder can request a payout, and the wallet used must match the name on the account.
Your Nagad, Rocket or Upay number must belong to you personally — not a shared or agent wallet. We match the wallet sender name against your verified account name on every transaction. A mismatch will cause a transaction to be flagged for review.
Our support team is reachable through the Help section inside your account. Have your reference number and wallet transaction ID ready before you open a chat. The team can check the transaction status on our side within the same session.
Putting money into your k399 account starts inside the Banking tab — there is no need to go anywhere outside the platform. Once you have logged in, the Add Funds screen shows the available rails for your account. Select the wallet you want to use: Nagad, Rocket or Upay are the three local mobile options, and Bank Transfer is available for direct bank transactions.
Log in to k399, then go to Account and select Banking. The Add Funds tab is the first option on that screen. If you have not completed identity verification yet, a prompt will appear asking you to do that first.
Select Nagad, Rocket or Upay from the payment selector. The screen updates to show the deposit fields specific to that method. Bank Transfer shows different routing details — read those carefully before initiating a transfer from your bank app.
Type the amount in the deposit field. The screen will show any applicable minimum for the selected method. Confirm the transaction on the k399 side first, then complete the payment step inside your wallet or bank app using the reference shown.
Return to your k399 account after the wallet confirmation. Your account balance should reflect the deposit. If it does not, open Transaction History and note the reference number and status label before reaching out to the support team.
When you are ready to move funds out of your k399 balance and back to your local wallet, the Withdraw tab is one step across from Add Funds inside the Banking section.
Log in and go to Account, then Banking, then Withdraw. If your account is not yet verified, the system will redirect you to the Verify section — complete that step first, then return to the Withdraw tab.
Choose the wallet to receive the funds — Nagad, Rocket or Upay. The wallet number shown must match what is registered on your account. You cannot withdraw to a different wallet number without updating your account details through the verification process.
Enter your withdrawal amount in the field provided. The screen shows the limit range for your current account tier. Submit the request and note the reference number that appears on the confirmation screen.
Open Transaction History to monitor the withdrawal status. Pending means the request is in the queue; Completed means the funds have been sent. If the status stays Pending for an extended period, contact support with the reference number ready.
Account verification is the step that unlocks full banking access on k399 — without it, withdrawal requests are held and higher Deposit references are not available. We ask for a government-issued ID and a confirmation that the wallet you use belongs to you. This is not a barrier for its own sake: it is what keeps your balance protected.
Go to Account, then Profile, then the Verify tab. This screen lists the exact documents required for your account type. Read the requirements fully before uploading anything.
Upload a clear image of your national ID or the document specified on the Verify screen. The name on the document must match the name you registered with. Blurred or cropped images will delay the review.
The verification step also checks that your registered Nagad, Rocket or Upay number belongs to you. The wallet name and your account name must match — this is checked against the ID you submitted.
After submitting, return to the Verify tab to see the review status. Once approved, your account status updates and the full withdrawal range becomes available. If the review is taking longer than expected, contact support with your account reference.
The questions below cover the banking situations that come up most often among account holders in Bangladesh — from first-time deposits through to delayed transactions and verification requirements. If your question is not here, the Help section inside your account connects you directly to our support team, and having your reference number ready speeds up the response significantly.
Nagad, Rocket and Upay are the three verified mobile wallet options at k399 for Bangladesh. Bank Transfer is also available for eligible accounts. The exact options for your account are shown in the Banking tab after you log in — only the methods active for your account type appear there.
Open Transaction History in your k399 account and find the entry for that deposit. Note the reference number and the status label. If the status shows Pending, wait a short while and refresh. If it remains Pending, contact support with the k399 reference number and your Nagad transaction ID ready.
The minimum withdrawal amount for your account is shown on the Withdraw screen in the Banking tab once you are logged in. We do not publish a single figure here because the amount can vary by account tier and verification status. Check the Withdraw screen directly for the limit that applies to you.
A Pending status means the withdrawal request is in the processing queue. The status updates to Completed once funds move to your wallet. If it stays at Pending beyond what seems reasonable, open a support chat from the Help section and provide your withdrawal reference number for a status check.
Yes — verification is required before a withdrawal request is processed at k399. The Verify tab in your profile shows exactly what documents are needed. Completing this step also protects your balance by confirming that only you can request a payout from your account.
Your withdrawal wallet must match the one registered to your account at the time of verification. If you need to change the registered wallet, that update goes through the verification process in your profile settings. Contact support if you need help updating wallet details on your account.