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This page sets out how k399 handles account access, your rights as a user, and the rules that govern your use of this platform in Bangladesh. Availability and eligibility depend on your local law and the region you access from — read the sections below before opening or continuing to use your account.
k399 operates under a framework that recognises the legal environment varies by region. Whether you access this platform from Dhaka or anywhere else in Bangladesh, the availability of account services — including the ability to fund your account using Nagad, Rocket, or Upay — depends on whether your access falls within eligible regions under applicable local law. We do not make representations about legality in jurisdictions we have not verified. You are responsible for confirming that accessing and using k399 is permitted under the laws of your location before you proceed. Our legal terms cover how your account is opened, maintained, and closed; how transactions are recorded against your wallet; and what obligations both you and we hold. Transaction records tied to Nagad, Rocket, and Upay deposits are stored in your account history and are available to you after login. If any section of these terms conflicts with a mandatory local law provision, the local provision takes effect only to the extent required — the remaining terms continue in full. Questions about specific provisions can be directed to our support channel, details of which appear in the Support section below.
Nagad deposits and withdrawals are recorded in your account wallet. Transaction records are available after login and can be used to verify any specific entry.
Rocket payment entries appear in your transaction history within your account. If a record looks incorrect, the support contact path is open to raise a query.
Upay transfers are logged against your wallet at the time of processing. Your account dashboard shows the current state of all Upay activity once you are logged in.
Our legal terms do not apply equally to every activity on or near this platform. Some areas fall squarely within our responsibility; others — particularly third-party services — sit outside our direct control. The four areas below clarify the boundary so you can understand what we answer for and what you should check independently.
We control the account registration process, login flow, wallet management, and session security. These are fully within our policy scope. Any restriction on access imposed by local law in your region overrides our platform terms to the extent required.
Deposits and withdrawals made through Nagad, Rocket, and Upay are within our operational scope. We record these in your account. The payment provider's own terms apply to the transfer on their side — we cannot answer for delays or conditions set by the provider.
The game lobby, sports markets, promotional information shown after login, and all text on k399 are within our policy scope. We update and maintain this content directly. What you see in your account dashboard reflects the current state at the time of your session.
Links to external providers, game studios such as Pragmatic Play, Habanero, Spadegaming, and Joker, and any third-party payment infrastructure sit outside our direct policy scope. Their own terms govern that part of the experience.
Your rights under this policy are practical, not abstract. You can review every transaction recorded in your account history — deposits via Nagad, Rocket, or Upay are all logged with timestamps. If a record is wrong, you can request a correction by contacting our support team through the channel listed below, referencing the transaction ID shown in your history. You can also update your account details — email address, mobile number, or contact preferences — directly from the account settings page after login. If you want to raise a question about how your data is held or how a decision about your account was made, that query comes to us through the same support channel; we aim to acknowledge and respond in a reasonable time. Closing your account is also your right — submit the request via support, and we will confirm the steps required to complete it.
Log in to your account and open the transaction history tab. Every Nagad, Rocket, and Upay entry is listed there with the date, amount, and status. This is your primary record.
Go to account settings after login to update your contact details. For changes that require identity verification, follow the steps shown on the verification screen — do not share documents through chat.
If you have a question about a specific term, a transaction, or how your data is used, send it to our support channel with your account reference. We will route it to the right team.
Contact support with your account details and a closure request. We will confirm the steps and any outstanding balance handling before closing the account on our side.
If a legal or policy question comes up, use the contact paths below. Keep your account reference or transaction ID ready — it helps us find the right record quickly and respond without unnecessary back-and-forth.
Open the chat icon from any page once you are logged in. This is the fastest route for account-specific questions, including transaction disputes tied to Nagad, Rocket, or Upay.
For written records of policy questions, account closure requests, or data queries, send an email through the contact address shown in your account settings page after login.
The help section inside your account covers common policy scenarios with step-by-step instructions. Check it before raising a support ticket — many questions are answered there directly.
We hold account data to operate the platform and meet legal obligations. Your transaction records, account details, and session data are stored for the period required under applicable rules and then removed. We do not sell account data to third parties. Cookies on k399 manage session continuity and page performance — you can control cookie preferences through your browser settings, though disabling session cookies will affect login functionality.
We keep account and transaction records for the period required by applicable rules. Once that period ends, records are removed. The current state of your data is visible in your account dashboard after login.
Your account is protected by login credentials you set. Do not share your password or OTP with anyone. If you suspect unauthorised access, contact support immediately using the live chat path and change your password from account settings.
We use session cookies to keep you logged in and preference cookies to remember your settings. No cookies are used to track activity outside k399. Adjust cookie settings through your browser at any time.
To request a correction to your stored data or ask how a specific piece of information is used, contact support via email with your account reference. We aim to respond within a reasonable time based on the nature of the request.
These questions come from real account holders checking their rights and how our policy works in practice. If your question is not here, use the support contact paths listed above.
Availability depends on your local law and the region you access from. We do not make a blanket legal declaration for all locations. You are responsible for confirming that accessing k399 is permitted under the laws where you are before using the platform.
Log in to your account and open the transaction history section. Every deposit and withdrawal — including Nagad, Rocket, and Upay entries — is listed there with timestamps and status. This is the record we hold on our side.
Contact support via live chat or email with your account reference and the transaction ID shown in your history. We will check the record on our side and confirm the correct position. Do not share payment credentials during this process.
We retain data for the period required by applicable rules. After that, records are removed. The current state of your account data is visible in your dashboard after login. For a specific question about a data category, contact us through the email support path.
Yes. Account details like your mobile number or email can be updated in account settings after login. For corrections to stored transaction or identity data, submit a written request via email support with your account reference so we have a record of the request.
Submit a closure request through live chat or email support with your account details. We will confirm the steps and any outstanding wallet balance handling required before we close the account. We aim to process the request within a reasonable time from receipt.
We do not sell account data. Data is shared only where required to operate the platform — for example, payment providers like Nagad, Rocket, or Upay receive only what is needed to process a transaction. Game studios receive session data within the game environment only.